If uncomfortable or in doubt about the ‘bona fides’ of your cab driver-
Note the fleet number displayed on the inside front windscreen or the left and right guards (adjacent to the doors). The fleet number is also in BRAILE on the outside of each passenger door, for visually impaired customers.
Phone or SMS a friend with the details of your journey or SMS details to Yellow Cabs’ Call Centre on 0428 131924 and we will confirm receipt of your message.
If YOU are helping a friend into a cab, you may wish to record the details of the cab trip and save the details in your mobile’s phonebook or notebook.
REMEMBER all Yellow Cab drivers are subjected to ongoing criminal and traffic incident history reviews – if a driver is not in uniform, DON’T ENTER THE VEHICLE!!
Make Your Journey:
We recommend that the left rear seating position be used (diagonally opposite the driver) as the maximum safety seat. Any conversation that you feel is ‘out of order’ should be brought to the attention of the driver. His training states, “… do not initiate conversation except in relation to the business of getting the customer to their destination – if the customer feels inclined to chat, the weather and sport are ideal, ‘safe’ topics”.
If you have hailed a cab SMS the details of your trip to Yellow Cabs, who will record same and advise the driver that they are aware of your presence in the cab.
Reach Your Destination:
It is YOUR CLEAR CHOICE when your destination is reached, whether or not you would like the driver to light the way to - and wait until you have safely reached - the door.
For further information on Passenger Safety and travelling in taxis - visit the Dept of Transport and Main Roads website containing taxi information - Click here