Driver Training Orientation/Induction Information
Click here to download a PDF copy of this information
1.
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Introduction
Welcome to Yellow Cabs’ nationally accredited New Driver Training Program. This document provides an overview of driver training and Yellow Cab policies that are relevant to driver training. Please read the following information before booking a course.
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2.
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Procedures for Training
2.1 Enrolment
Enrolment may be completed during business hours Monday to Friday (excluding public holidays) at the Fleet Operations counter. Various application forms need to be filled out and a Location and Pre-requisite English assessments will need to be already completed at the Orientation classes on Tuesday morning or evening.
Requirements for enrolment : New Drivers Course
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- Open Queensland Driver’s Licence
- Proof of Identification (Birth Certificate/Extract, Current Passport showing current Visa provisions).
- Total $470.00 – Eftpos and Credit Card facilities are available cost includes :
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- $400.00 Training Course
- $26.00 inc GST non-refundable charge for English Assessment and
- $44.00 inc GST for First Aid Information Session
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NOTE: If the applicant has completed a First Aid course in the past five (5) years, and a certificate can be produced, $44.00 will be deducted from the cost of the course.
NOTE: When you obtain your licence, you must also get a Traffic History from Queensland Transport and present it to Fleet Operations.
NOTE: This course will run for two weeks. There are night courses also that run for eight nights. Further information will be provided when call 3391 5955 ext.223
Requirements for returning drivers, drivers from other companies or interstate drivers*
- Hire Driver's Licence (Driver's Authority)
- A Letter of Clearance from their previous Taxi Company
- Proof of Identification (Birth Certificate/Extract, Current Passport showing current Visa provisions)
- $154.00 - EFTPOS and Credit Card facilities are available, cost includes
- $110.00 Training Course
- $44.00 INC GST for First-Aid Information Session
* Conditions Apply- you must meet certain criteria in order to qualify for this course.
NOTE : If the applicant has completed a First-Aid course within the last five years and a certificate can be produced, $44.00 will be deducted from the cost of the course.
NOTE : There will be NO intake for the Refresher Course on the Wednesday morning before the session. Final intake for this course is 1600Hrs (4.00pm) on the Tuesday afternoon before.
NOTE : This course runs every Wednesday and Thursday excepting public holidays.
Drivers from another taxi company will be required to undergo a Preliminary Map Reading Assessment. Drivers must also attend Advanced Training which can be completed within three months of obtaining a PIN. Drivers must have done no less than ten shifts. This unit is held every Monday at 17:30 hours in the new training room. Failure to complete this unit will result in the authority to drive a Yellow cab being withdrawn.
You will also be required to apply for a "Driver Record Information Request" from Queensland Transport to allow Yellow Cabs Qld to check your traffic history. The Fleet Operations Manager and Training Manager will view results.
Drivers from Interstate will also be required to present:
- A traffic history from their state transport authority
- A qualification that also lists the modules and competencies of training for the state of origin2.2 English Assessment/Driver Record Information Request
2.2 English Assessment
An applicant must pass an English assessment (at a fee of $26.00 INC GST) before starting the driver-training course. Applicants who are found to be not competent in English will be routed to an appropriate TAFE course. You will also be required to apply for a 'Driver Record Information Request' from Queensland Transport to allow Yellow Cabs Qld to check your traffic history. The Fleet Operations Manager and Training Manager will view the results.
NOTE : Driver Authority applications can be completed after successfully completing pre-requisite English Assessments. These assessments are conducted at various training locations. The main base at Woolloongabba conducts Orientation sessions every Tuesday, 9.00am and 5.00pm. Sessions may go for some time due to numbers of entrants and availability of other personnel to assist, so allow time in your planning.
NOTE : Any person who has not lived in Brisbane for more than 6 months or who is identified as a person who may require more local knowledge is required to undergo a pre-training location assessment.
2.3 Payment of Fees
A fee of $470.00 is payable after an applicant has passed the English assessment and before the start of training.
2.4 Course Timetable
Details of the training units are listed In Appendix A at the end of this document. Course timetables and assessment procedures will be available at the start of the course. Any cancellation after this stage will be subject to Yellow Cabs refund policy.
Requirements for Training
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- Current UBD
- Pen and/or pencil
- Writing paper
- Calculator
2.5 Course Completion
On completion of the course, the Manager can arrange placement and shifts. If the trainee was sent to the course by an owner/operator, the trainee must return to that owner/operator for shifts. It must be understood that although the course runs for a set time, passing that course may take in excess of the time allotted. A candidate who fails to achieve competency in a particular area may be required to re-sit both the training and the assessment until competency is achieved. Candidates for training should allow for this in their time allotment plans before enrolment.
2.6 Advanced Training
Advanced training must be completed within three months of obtaining a PIN. Drivers must have done no less than ten shifts. This unit is held Every Monday at 17:30 hours in the training room. Failure to complete this unit will result in the authority to drive a Yellow cab being withdrawn.
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3.
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Concerns and Complaints
Trainees who feel that they have a genuine complaint have the right to a fair hearing at which they may state their concerns.
3.1 Appeal against an assessment
Trainees who do not agree with the result of an assessment must lodge the appeal on the relevant document (complaint form) within four weeks of the assessment. Complaint forms are available from the assessor or from Fleet Operations.
Procedure
The assessment will be reviewed by the assessor/trainer with the trainee, clarifying why decisions were made and the trainee's reason for grievance.
If a satisfactory resolution cannot be reached, fill out the Complaint form with the assistance of the assessor/trainer.
The appeal will be assessed by the Training Manager and, if necessary, the Fleet Operations Manager. A written statement on the result of the appeal will be issued to the trainee.
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4.
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Disciplinary Procedures.
Trainees must be on time for each training unit. If a trainee cannot attend or will be late for a training unit, please inform the trainer so other arrangements can be made for completion of the unit.
Trainees who are found to be cheating may be expelled from training or given new assessments. The Training Manager and the Fleet Operations Manager will make decisions on these matters.
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5.
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Access and Equity Policy
Yellow Cabs will meet the needs of individuals and the community as a whole through the integration of access and equity guidelines. Yellow Cabs will ensure that equity principles for all people are implemented through the fair allocation of resources and the right to equality of opportunity without discrimination.
Trainees will not be discriminated against for any reason and fair access will be given to all applicants.
Access and equity issues have been considered during curriculum development.
Staff have access to development opportunities that assist trainers who deliver courses to under-represented groups.
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6.
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Recognition of Prior Learning (RPL) and Mutual Recognition of other RTO’s.
Trainees who have AQF qualifications or a Statement of Attainment from another RTO or have knowledge and skills to do all the tasks in a certain unit, are not required to complete that unit.
Procedure
Obtain an RPL assessment form from a Training Officer and state which units are to be considered for RPL. Documentary evidence (certificates, statements of attainment, letters of validation) should be attached to the application.
An RPL assessor(s) will interview the applicant and the result of the application will be categorised as
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- Granted – a Statement of Attainment will be issued.
- Not Granted – further training is required.
- Further Assessment Needed – not enough information could be gained from the interview. The applicant will be tested in the areas where proficiency is claimed.
The applicant will be informed of the result of the application and the reasoning for it. The applicant can appeal the decision
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7.
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Parking
Parking is not allowed in the Buranda base campus. "No Limit" parking is available in Deshon Street and surrounding streets. Alternatively, buses pass close by on Logan Road and it is a short walk from Buranda Railway Station. Parking in the Yellow Cabs Compound is restricted to visitors and not available for Trainees.
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Appendix A
| TLI 07C Complete Workplace Orientation/Induction Procedures |
This unit involves the skills and knowledge required to complete workplace orientation and induction procedures when commencing a new work role |
| TLI C1 07C Drive Vehicle |
This unit involves the skills and knowledge required to drive light commercial vehicles and cars safely |
TLI F1 07C Follow OHS Procedures
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This unit involves the skills and knowledge required to follow and apply OHS procedures when carrying out work activities |
| TLI F2 07C Conduct Housekeeping Activities |
This unit involves the skills and knowledge required to conduct housekeeping activities in the workplace |
| TLI I2 07D Apply Customer Service Skills |
This unit involves the skills and knowledge required to apply routine customer service skills to relevant workplace operations |
| TLI E3 07C Participate in basic Workplace Communication |
This unit involves the skills and knowledge required to participate effectively in basic workplace communication |
| BSB CMN2 16A Create customer relationship |
This unit involves the skills and knowledge required when meeting and greeting customers to create a positive impression and to establish rapport with the customer. Includes Sexual Harassment and Anti-Discrimination Legislation. |
| TLI C9 07C Drive Taxicabs |
This unit involves the skills and knowledge required to drive a taxicab safely |
| TLI B24 07B Clean Transportation Units and Facilities for Passenger Use |
This unit involves the skills and knowledge required to clean transportation units and facilities for passenger use in accordance with workplace and regulatory requirements. |
| TLI F10 07C Apply Fatigue Management Strategies |
This unit involves the skills and knowledge required to apply fatigue management strategies |
| TLI Q1 07D Conduct Financial Transactions |
This unit involves the skills and knowledge required to conduct direct financial transactions as part of taxi operations |
| TLI J1 07C Apply Quality Procedures |
This unit involves the skills and knowledge required to apply quality procedures within work activities |
| TLI H1 07D Interpret Road maps and Navigate Routes |
This unit involves the skills and knowledge required to interpret road maps and navigate routes as part of transport operations |
| TLI E7 07B Use Communication Systems |
This unit involves the skills and knowledge required to use communications systems |
| Appendix B |
Uniform Requirements
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2 short sleeve shirts & 1 pair of tabs
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$68.50 inc GST
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2 long sleeve shirts & 1 pair of tabs
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$73.50 inc GST
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1 short sleeve shirt & 1 pair of tabs
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$37.00 inc GST
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1 long sleeve shirt & 1 pair of tabs
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$39.50 inc GST
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Maxi Tabs
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$11.00 inc GST
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Taxi Licence
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$52.25 no GST inc
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| Driver Record Information Sheet |
| Current Print Out of Applicants Traffic History |
$16.30 no GST inc |
| (Collect this from Queensland Transport) |
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FULL Medical Certificate
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Approx $40 - $80
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(price may vary from doctor to doctor)
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Tools of the Trade
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Coin Dispenser (Optional)
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$12.50 inc GST
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Plotting Book (Optional)
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$ 5.95 inc GST
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Current UBD (Compulsory)
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$24.95 inc GST
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Refund Policy
Money will only be refunded prior to commencement of training, to the full cost of the course, with an Administration fee of $30.00. The $44.00 fee for the First-Aid Session is refundable only where applicable. Prices are subject to change without notice.
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UBD STREET DIRECTORY INSTRUCTIONS
The following instructions are designed to help you understand how to use the UBD street directory. Read them and familiarize yourself with the UBD Street Directory before you commence training. If you have any questions see your facilitator or contact the training manager.
Front Cover (page 1)
The front cover tells gives you the areas covered by the UBD; Brisbane; Gold Coast and Sunshine Coast.
Key Map (Inside Cover)
Three regions
Contents Page
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The contents page is split into two halves
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The left side is a quick reference to headings, pages and maps
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The right side is a quick reference to the Facilities Index. It allows for speedy and specific reference to clubs, libraries, sporting venues, tertiary & other institutions, etc.
How to use this Directory (page 2)
Information on how to find a street, Map Scales and Map Features
Map Symbols (page 3)
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On the left are general symbols used in the UBD maps
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On the right the top half are symbols referring to streets and associated items, e.g., motorways, metroads,one way streets, etc
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The lower half deals with general symbols information,e.g., railway stations, suburb boundaries, etc
Main Road Maps (page 4)
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Maps 001-014 show all the main morotwats, National routes, State routes and Metroads throughout Brisbane, the Sunshine Coast and the Gold Coast.
Suburbs and Localities Index (pages 22 and 23)
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All the bold, CAPITAL LETTERS refer to Suburbs. E.g., INALA, EAGLEBY, DEAGON
- Lettering that is mixed and bold refers to Localities or unofficial suburbs. E.g., Rosalie, Buranda, Toombul
- Lettering that is in Italics refers to Local names or railway stations. E.g., Trinder Park, Bowen Bridge, Sunshine
Facilities Index (pages 24 to 42)
Specific location information according to the endeavour or interest of the facility provided. E.G. a tourist destination would be located in “Places of Interest”. Bays, Beaches, etc. refers to anything on, in, near or about water. The rest follow their titles with addresses, locations and map numbers and references
Note: Governmemt Legislation states that a driver must have a good general knowledge of Brisbane before commencement of driving a taxi. If you are unsure of specific locations such as Shopping Centres, Hospitals, Airports etc then it would be advisable to familiarise yourself with these locations before starting the course.
Street Index (page 47)
Check abbreviations so that no confusion can occur. Especially with Ct, Cct, Cl and Cr.
If you cannot find the street name in the general street index then access the SUPPLEMENTARY STREET INDEX on page 129 of the UBD. It shows approximate locations of newly developed or proposed streets that do not appear on the maps.
Note that P.129 includes listings for the Gold Coast and the Sunshine Coast
Index to building CBD (Central Business District) (page 131)
This index lists as many of the CBD buildings as are currently known.
Of special interest are the Commercial, Government and Public Buildings, Hospitals, Hotels and Motels, Places of Interest, Shopping Complexes & Markets, Railway Stations, and Theatres & Cinemas.
Maps
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Maps 1- 4 showcase the Brisbane CBD
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Note the one way streets, no left turn/ no right turn indications and the colour coding for Hotels (purple), Shopping Complexes (blue) and Places of Interest (pink).
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Most building names are currently correct.
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The Red group of maps are the surrounding, most adjacent suburbs to the Brisbane CBD.
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They range from Ashgrove, Bardon, Auchenflower and Toowong in the west (map 17) to Hawthorne, Morningside, Seven Hills and Camp Hill in the East (map 24)
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The Blue group of maps is made up of Brisbane suburban areas (Blue) and the Outer Environs of Brisbane (Light Blue)
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These start with map 33 and continue until map 334
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The light blue maps are scattered throughout the Blue group
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The Green group of maps is made up of Special Maps highlighting areas such as:
- The University Campuses of The University of QLD, QUT (Gardens Point), and Griffith University ( Mt Gravatt and Nathan) [Maps 351 & 352]
- The Domestic & International Airports [Map 354]
- The Ipswich Motorsport Precinct [Map 356]
Gold Coast and Sunshine Coast
All the information from the Brisbane section also applies to the Gold Coast (Dark Orange) and the Sunshine Coast (Yellow / Gold). Both these sections have the same information as for Brisbane except the Supplementary Street Index for these areas. They are featured on P.131
GENERAL KNOWLEDGE LOCATION INFORMATION
FOR YELLOW CAB DRIVERS
SUBURBS AND LOCALITIES
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Fruitgrove…Southside between Runcorn and Kuraby
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Camp Hill…Southside between Coorparoo ands Carina
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Graceville…Southside between Chelmer and Sherwood
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Chapel Hill…Northside between Indooroopilly and Kenmore
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Highgate Hill…Southside between Dutton Park and West End
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Greenslopes…Southside between Stones Corner and Holland Park
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Rosalie…Northside between Paddington and Torwood
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Buranda…Southside between Woolloongabba and Stones corner
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Alderley…Northside between Newmarket and Enogerra
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Gordon Park…Northside between Lutwyche and Stafford
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Dorrington…Northside between Ashgrove and Enoggera
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Torwood…Northside between Rosalie and Auchenflower
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Wavell Heights…Northside between Kedron and Nundah
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Nundah…Northside between Toombul and Virginia
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Logan Central…Southside between Woodridge and Kingston
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Kuraby…Southside between Runcorn and Slacks Creek
- Gaythorne…Northside between Enoggera and Mitchelton
- Taigum …Northside between Zillmere and Boondall
- Aspley… Northside between Chermside Carseldine
- Bray Park…Northside between Strathpine and Lawnton
- Kallangur…Northside between Petrie and Dakabin
- Manly…Southside between Wynnum and Lota
- Alexandra Hills…Southside between Capalaba and Cleveland
- Inala…Southside between Durack and Richlands
- Goodna…Southside between Gailes and Redbank
- Karawatha…Stretton and Woodridge
- Tanah Merah…Southside between Loganholme and Meadowbrook
Hospitals Locations
- Belmont Private…Creek Road, Carina
- Dental…Turbot Street, City
- South Brisbane Dental…Main Street, Wooloongabba
- Greenslopes Private…Newdegate Street, Greenslopes
- Holy Spirit…Rode Road, Chermside
- Saint Andrews War Memorial…North Street, Spring Hill
- Logan…Loganlea Road, Meadowbrook
- Mater Public…Raymond Terrace, South Brisbane
- Mater Misericordiae Private…Vulture Street, South Brisbane
- Mater Childrens…Stanley Street, South Brisbane
- Mount Olivett…Main Street, Kangaroo Point
- Northwest Brisbane Private Hospital…Flockton Street, Everton Park
- Princess Alexandra…Ipswich Road, Woolloongabba
- Queen Elizabeth II Jubilee… Kessells Road, Coopers Plains
- Queensland Radium Institute…Herston Road, Herston
- Royal Brisbane…Bowen Bridge Road, Herston
- Royal Childrens…Herston Road, Herston
- Royal Women’s…Butterfield Street, Herston
- The Wesley…Chasely Street, Auchenflower
- Strathpine…Dixon Street, Strathpine
- Toowong Private…Milton Road, Toowong
- Prince Charles…Rode Road, Chermside
- Brisbane Private Hospital…Wickham Terrace, Spring Hill
Indicate the street and suburb or locality of the following:
- Tattersall’s Club…Queen and Edward Streets, City
- Brisbane Polo Club…Eagle St, City
- St Mary’s Church of England…Main St Kangaroo Point
- Brisbane State High School…Vulture St, South Brisbane
- Childrens Courts…Quay Street, City
- Hall Chadwick Centre…Edward St, City
- Suncorp Metway Plaza…Turbot St, City
- Mercure Hotel…North Quay, City
- Rydges Hotel…Glenelg and Grey Streets, Southbank
- City Hall and Tower…Ann St, City
- Australian Government Centre…Ann St, City
- Parliamentary Annex…Alice St, City
- Triple M…North Quay, City
- Lyric Theatre, Grey St, Southbank
- Somerville House…Graham St, South Brisbane
- Albion Park Paceway…Amy Street, Breakfast Creek
- Broncos Leagues Club…Fulcher Rd, Red Hill
- Suncorp Stadium…Castlemaine St, Milton
- Brisbane Transit Centre…Roma St, City
- Saint Peter’s Lutheran College…Harts Rd, Indooroopilly
- Eagle Farm Racecourse…Lancaster Rd, Ascot
- Sheraton Hotel…Turbot St, City
- City Botanical Gardens, Alice St, City
- German Club…Vulture St, Woolloongabba
- Hilton Hotel…Elizabeth St, City
- Riverside Centre…Eagle St, City
- Saint Stephens Cathedral…Elizabeth St, City
- Executive Building…George St, City
- Saint John’s Cathedral…Ann St, City
- Ballymore Park…Clyde Rd, Herston
- Rocklea Markets…Sherwood Rd, Rocklea
- Coorparoo RSL…Holdsworth St, Coorparoo
- Anzac Memorial…Ann St, City
- Australian Woolshed…Samford Rd, Ferny Grove
- Brisbane Convention and Exhibition Centre…Glenelg St, Southbank
- Riverside Markets…Eagle St, City
- RNA Exhibition Grounds…Gregory Tce, Bowen Hills
- New Farm Park…Brunswick St, New Farm
- Lone Pine Koala Sanctuary…Jesmond Rd, Fig Tree Pocket
- Story Bridge Hotel…Main St, Kangaroo Point
- Wynnum Manly Workers…Bognor St, Tingalpa
- Redlands Sporting…Anson Rd Wellington Point
- Greek Club…Edmonstone St, South Brisbane
- Greenbank RSL…Anzac Ave, Hillcrest
- Doomben Racecourse…Hampden St, Ascot
- Nudgee College…Sandgate Rd, Boondall
- Yatala Pies…Old Pacific Motorway, Yatala
- Treasury Casino…Queen St, City
- Customs House…Queen St, City
- Queensland Maritime Museum… Sidon St, South Brisbane
- Silverton Place…Wickham Tce, Spring Hill
- Myers Centre…Elizabeth St, City
- Carlton Crest…Roma St, City
- St Margarets Anglican Girls…Butler St, Albion
- Gallipoli Barracks…Lloyd St, Enoggera
- Brisbane Entertainment Centre…Bicentennial Rd, Boondall
- Mt Thompson Crematorium…Nursery Rd, Mt Gravatt
- The Sleeman Centre…Tilley Rd, Chandler
- Stradbroke Island Ferry…Middle St, Cleveland
- Indooroopilly Sciences Centre…Meiers Rd, Indooroopilly
- Royal Queensland Yacht Squadron…Royal Esplanade, Manly
- Fisherman Islands…Port Drive, Lytton
- Breakfast Creek Hotel…Amy St, Breakfast Creek
- Pinaroo Lawn Cemetery…Graham Rd, Carseldine.
- Brisbane Forest Park…Mt Nebo Road, The Gap
- Crushers LeaguesClub…Agincourt St, Grange
- TLC Building…Pell St, South Brisbane
- Wacol Remand and Reception Centre…Ipswich Motorway, Wacol
- Boggo Road Gaol…Annerley Rd, Dutton Park
- Queensland University St Lucia Campus…Sir Fred Schonell Drive, St Lucia
- Fort Lytton…Lytton Rd, Lytton
- BP Oil Refinery…Tingira St Bulwer Island
- Caltex Oil Refinery…South St, Lytton
- Royal Queensland Golf Club…Curtin Ave West, Eagle Farm
Indicate the shortest direct route to proceed from:
- Murrarie to Eagle Farm…Gateway Bridge
- Ashgrove to The Gap…Waterworks Rd
- Mt Gravatt to Murrarie…Creek Rd
- Corinda to Chelmer…Oxley Rd
- Boondall to Aspley…Zillmere Rd
- Dutton Park to Greenslopes…Cornwall St
- Valley to Kangaroo Point…Story Bridge
- Kedron to Everton Park…Stafford Rd
- Nundah to McDowall…Rode Rd
- Sherwood to Rocklea…Sherwood Rd
- Coorparoo to Mt Gravatt…Cavendish Rd
- Taringa to St Lucia…Swann Rd
- Springwood to Rochedale…Rochedale Rd
- Morningside to Coorparoo…Bennets Rd
- Aspley to Geebung…Robinson Rd
- Strathpine to Petrie…Gympie Rd
- The Gap to Keperra…Settlement Rd
- Windsor to Newmarket…Newmarket Rd
- Ascot to Hendra…Kitchener Rd
- Hawthorne to Bulimba…Hawthorne Rd
- Dutton Park to Rocklea…Fairfield Rd
- Bowen Hills to Albion…Abbotsford Rd
- Marsden to Browns Plains…Browns Plains Rd
- Coopers Plains to Kuraby…Beenleigh Rd
- Zillmere to Wavell Heights…Newman Rd
- Milton to Bardon…Fernberg Rd
- Virginia to Nudgee…St Vincents Rd
- Ashgrove to Bardon…Jubilee Tce
- Bald Hills To Bridgeman Downs…Gympie Rd
- Oxley to Jindalee…17 Mile Rocks Rd
- Holland Park to Camp Hill…Boundary Rd
- Moorooka to Coopers Plains…Beaudesert Rd
- Tarragindi to Holland Park…Marshall Rd
- Coopers Plains to Salisbury…Orange Grove Rd
- Tarragindi to Salisbury…Toohey Rd
- Everton Park to Enoggera…South Pine Rd
- Stafford to Enoggera…Shand St
- Kenmore to Toowong…Moggil Rd
- Salisbury to Upper Mt Gravatt…Kessels Rd
Yellow Cabs - Trainee Driver Checklist
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Tick
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1.
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Attended Information Session and/or Collected an 'O' form
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2.
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Filled in Driver Application form and handed to Fleet Operations
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3.
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Filled in Driver Information Blue Card and handed to Fleet Operations
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4.
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Filled in ABN registration form with Tax File Number (TFN) and handed to fleet operations or supplied Fleet Operations with my ABN
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5.
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Showed Fleet Operations two (2) types of identification
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6.
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Completed and passed an English Assessment
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7.
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Paid for Course (if applicable)
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8.
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Booked name in for a Course or have been booked in by operator
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9.
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Completed New Driver course and had Form 2A signed off
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10.
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Received Course Certificate and Statement of Assessment Completion Form
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11.
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Obtained a Commercial Vehicle Drivers Medical Examination
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12.
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Picked up Hire Drivers Authority (Taxi Licence) from Queensland Transport
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13.
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Collected a Driver Traffic History from Queensland Transport
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14.
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Collected Driver PIN from Fleet Operations
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Click here to download a PDF copy of this information
updated 31/03/2009
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